Refund policy

We offer a 14-day return policy, which means you have 14 days from the date of receipt to initiate a return. 

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please get in touch with us at customersupport@ymbib.com. Please note that returns will need to be sent to the following address:

YMBIB Returns

PO Box 38721

Charlotte, NC  28278

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted. 

You can always contact us for any return questions at customersupport@ymbib.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and digital downloads/classes, such as books, guides, classes, etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have any questions or concerns about your specific item. 

NOTE: Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have upon approval, and then make a separate purchase for the new item once the return is accepted.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please get in touch with us at customersupport@ymbib.com.