Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or a try-before-you-buy. This cancellation policy outlines how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely, and you'll be charged for each delivery, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it. 

If you wish to cancel or modify your subscription, you can do so at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you can't cancel it, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.